Contact
Last updated 1 October 2026
One address, and we route it internally. Write in English or in French.
We aim to reply within two business days.
What to write about
- Product and account
- Bugs, something that will not save, a team you cannot join, a strategy you cannot find. Include the map and roughly when it happened, it makes it far faster to find in the logs.
- Billing, invoices and refunds
- No plan is on sale during the closed beta, so there is nothing to bill yet. Once subscriptions open, write to us and we will handle it. Payments are taken by the applicable Paddle entity, identified at checkout, our Merchant of Record, so an invoice or a card charge may need to go through them. We do that on your behalf rather than sending you away. The terms are in the refund policy.
- Privacy requests
- Access, correction, erasure, portability or an objection, see the privacy policy. You can export your data and delete your account yourself in your settings. Otherwise, write from the address on your account so we can tell it is you.
- Security
- If you have found a vulnerability, tell us before telling anyone else and give us a reasonable window to fix it. We will not pursue good-faith research reported this way.
Postal address
Synaptec
16 Allée de Jeandey, 33360 Latresne, France
Telephone: +33 5 56 20 68 98
Full company details are on the legal notice page.
Consumer mediation
Write to us first: we try to settle every complaint directly. If one stays unresolved, consumers may refer the dispute free of charge to our consumer mediator, CM2C, 49 rue de Ponthieu, 75008 Paris.
A dispute can be submitted using the CM2C dispute form, by writing to litiges@cm2c.net, or by telephone on +33 1 89 47 00 14. Full details are on the legal notice page.